Supporting the team with delivering monthly campaign assets for all digital platforms
Offering input and sharing creative ideas with the team
Managing my own time to work to tight deadlines and create effective designs for internal and seasonal projects
Communicating effectively with team members and the wider business to receive feedback on designs and ideas
Developing in-depth knowledge of Adobe Creative Cloud through daily use and additional individual learning
Proficient in HTML, CSS and JS and responsible for designing and building display advertising each month
Jul 2018 - Jun 2020 People's Postcode Lottery
Resource Planner
Responsible for scheduling Customer Experience rotas, holidays, breaks and meetings
Assisted the team in ensuring the department staffing levels are adequate to achieve daily sales targets
Liaised with other departments to schedule internal and external training sessions
Accurately recorded and reported Customer Experience absence levels
Compiled daily and bi-hourly reports to send to management
Answered the absence telephone line whilst being trustworthy and discreet
Highly proficient in Microsoft Excel, Word and Powerpoint
Experienced in managing my own workload and prioritising tasks effectively
Approachable, friendly and honest demeanour and experienced in handling difficult conversations
Jan 2015 - Jul 2018 People's Postcode Lottery
Quality Auditor
Gained profound company knowledge as a Customer Experience Agent before becoming a Quality Auditor
Worked independently and as part of a team to complete a monthly audit
Excellent attention to detail, sentence structure, spelling and grammar
Provided detailed e-mail and face-to-face feedback to promote improvement
Attended Feedback and Challenging Conversations training to develop excellent communication skills
Must be flexible to meet the demands of the department which included providing telephone support during busy periods
Responsible for organising my own time and following strict deadlines
Must be reliable and trustworthy with access to confidential information
Designed a monthly e-mail newsletter that highlights key achievements
Education
Sep 2015 - Jun 2017 Edinburgh College
HND Interactive Design
Developed my digital skills and completed briefs centred on UX/UI, web, infographic, print and mobile design
Became highly proficient in Adobe Creative Cloud, in particular Illustrator, InDesign and Photoshop
Completed independent study to learn HTML using Dreamweaver and Brackets
Developed problem solving skills through live client briefs
Submitted strong projects to national design competitions including YCN and D&AD
Feedback praised my attention to detail, ability to utilise sketchbooks and presentation skills
Developed time management and prioritising skills by working part-time and on multiple briefs simultaneously
Mar 2013 - Aug 2013 University of Applied Arts, Dusseldorf
Communication Design (Erasmus)
Completed a semester abroad to gain experience in a new culture and design discipline
Multiple collaborative projects working with a diverse group of nationalities to learn the importance of teamwork within a creative group
Adapted quickly to life in a new country and achieved level A2 in German alongside my studies
Gained and developed skills in Typography and Layout for web and print
Aug 2009 - Jun 2014 Gray's School of Art, Aberdeen
BA(Hons) Textile and Surface Design
Main projects included Knitwear and Print design for fashion and interiors
Visiting lecturers taught us valuable skills in drawing, sewing, embroidery and fabric manipulation
Maintained a blog to develop writing skills and gain experience working with CMS platforms such as Wordpress
Developed organisation skills by working on multiple projects with other design students with various skill-sets
Portfolio
Display Ads
During my secondment, designing and building the display advertising for each monthly campaign and Post Millions became one of my main responsibilities. They are all designed to match the current campaign and are first built in Adobe XD, and then in Dreamweaver using custom HTML, CSS and Javascript.
This ‘Supply and Demand Pocket Guide’ was a campaign to encourage a new audience to engage with and take ownership of economics. I wanted to challenge its current perception as a boring, technical subject for experts and politicians and branch out to young adults. I chose to centre the subject of Supply and Demand around Apple’s iPhone to engage the audience by being relatable to their everyday lives.
This brief was to 'rework' an established brand, in order to market to a new audience. I chose the Tesco Clubcard and designed an app to help the concept appeal to young adults who rely on technology. The process is entirely digital and therefore more sustainable and interactive.
This brief was to design a masthead and first edition of an ePub Magazine called “Advance”. I chose to centre mine around my love of snowsports and used bold photography as my main focus on each page. User Experience was the main focus of this project as I experimented with interactivity and animation.
This book is a compilation of small biographies of leading designers and movements throughout the years. In collaboration with another designer in my class, we created it using InDesign and designed it to be sold in a Gallery shop.