Adriene Gouldie

Experience

Jun 2020 - present
People's Postcode Lottery

Junior Digital Designer

  • Supporting the team with delivering monthly campaign assets for all digital platforms
  • Offering input and sharing creative ideas with the team
  • Managing my own time to work to tight deadlines and create effective designs for internal and seasonal projects
  • Communicating effectively with team members and the wider business to receive feedback on designs and ideas
  • Developing in-depth knowledge of Adobe Creative Cloud through daily use and additional individual learning
  • Proficient in HTML, CSS and JS and responsible for designing and building display advertising each month

Jul 2018 - Jun 2020
People's Postcode Lottery

Resource Planner

  • Responsible for scheduling Customer Experience rotas, holidays, breaks and meetings
  • Assisted the team in ensuring the department staffing levels are adequate to achieve daily sales targets
  • Liaised with other departments to schedule internal and external training sessions
  • Accurately recorded and reported Customer Experience absence levels
  • Compiled daily and bi-hourly reports to send to management
  • Answered the absence telephone line whilst being trustworthy and discreet
  • Highly proficient in Microsoft Excel, Word and Powerpoint
  • Experienced in managing my own workload and prioritising tasks effectively
  • Approachable, friendly and honest demeanour and experienced in handling difficult conversations

Jan 2015 - Jul 2018
People's Postcode Lottery

Quality Auditor

  • Gained profound company knowledge as a Customer Experience Agent before becoming a Quality Auditor
  • Worked independently and as part of a team to complete a monthly audit
  • Excellent attention to detail, sentence structure, spelling and grammar
  • Provided detailed e-mail and face-to-face feedback to promote improvement
  • Attended Feedback and Challenging Conversations training to develop excellent communication skills
  • Must be flexible to meet the demands of the department which included providing telephone support during busy periods
  • Responsible for organising my own time and following strict deadlines
  • Must be reliable and trustworthy with access to confidential information
  • Designed a monthly e-mail newsletter that highlights key achievements

Education

Sep 2015 - Jun 2017
Edinburgh College

HND Interactive Design

  • Developed my digital skills and completed briefs centred on UX/UI, web, infographic, print and mobile design
  • Became highly proficient in Adobe Creative Cloud, in particular Illustrator, InDesign and Photoshop
  • Completed independent study to learn HTML using Dreamweaver and Brackets
  • Developed problem solving skills through live client briefs
  • Submitted strong projects to national design competitions including YCN and D&AD
  • Feedback praised my attention to detail, ability to utilise sketchbooks and presentation skills
  • Developed time management and prioritising skills by working part-time and on multiple briefs simultaneously

Mar 2013 - Aug 2013
University of Applied Arts, Dusseldorf

Communication Design (Erasmus)

  • Completed a semester abroad to gain experience in a new culture and design discipline
  • Multiple collaborative projects working with a diverse group of nationalities to learn the importance of teamwork within a creative group
  • Adapted quickly to life in a new country and achieved level A2 in German alongside my studies
  • Gained and developed skills in Typography and Layout for web and print

Aug 2009 - Jun 2014
Gray's School of Art, Aberdeen

BA(Hons) Textile and Surface Design

  • Main projects included Knitwear and Print design for fashion and interiors
  • Visiting lecturers taught us valuable skills in drawing, sewing, embroidery and fabric manipulation
  • Maintained a blog to develop writing skills and gain experience working with CMS platforms such as Wordpress
  • Developed organisation skills by working on multiple projects with other design students with various skill-sets

Portfolio

Display Ads
During my secondment, designing and building the display advertising for each monthly campaign and Post Millions became one of my main responsibilities. They are all designed to match the current campaign and are first built in Adobe XD, and then in Dreamweaver using custom HTML, CSS and Javascript.
View Project
Rethinking Economics
This ‘Supply and Demand Pocket Guide’ was a campaign to encourage a new audience to engage with and take ownership of economics. I wanted to challenge its current perception as a boring, technical subject for experts and politicians and branch out to young adults. I chose to centre the subject of Supply and Demand around Apple’s iPhone to engage the audience by being relatable to their everyday lives.
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Tesco Clubcard Rebrand
This brief was to 'rework' an established brand, in order to market to a new audience. I chose the Tesco Clubcard and designed an app to help the concept appeal to young adults who rely on technology. The process is entirely digital and therefore more sustainable and interactive.
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Advance
This brief was to design a masthead and first edition of an ePub Magazine called “Advance”. I chose to centre mine around my love of snowsports and used bold photography as my main focus on each page. User Experience was the main focus of this project as I experimented with interactivity and animation.
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Design in Context
This book is a compilation of small biographies of leading designers and movements
throughout the years. In collaboration with another designer in my class, we created it using
InDesign and designed it to be sold in a Gallery shop.
View Project