Adriene Gouldie

Experience

Jun 2020 - present
People's Postcode Lottery

Junior Digital Designer

  • Supporting the team with delivering monthly campaign assets for all digital platforms
  • Offering input and sharing creative ideas with the team
  • Managing my own time to work to tight deadlines and create effective designs for internal and seasonal projects
  • Communicating effectively with team members and the wider business to receive feedback on designs and ideas
  • Developing in-depth knowledge of Adobe Creative Cloud through daily use and additional individual learning
  • Proficient in HTML, CSS and JS and responsible for designing and building display advertising each month

Jul 2018 - Jun 2020
People's Postcode Lottery

Resource Planner

  • Responsible for scheduling Customer Experience rotas, holidays, breaks and meetings
  • Assisted the team in ensuring the department staffing levels are adequate to achieve daily sales targets
  • Liaised with other departments to schedule internal and external training sessions
  • Accurately recorded and reported Customer Experience absence levels
  • Compiled daily and bi-hourly reports to send to management
  • Answered the absence telephone line whilst being trustworthy and discreet
  • Highly proficient in Microsoft Excel, Word and Powerpoint
  • Experienced in managing my own workload and prioritising tasks effectively
  • Approachable, friendly and honest demeanour and experienced in handling difficult conversations

Jan 2015 - Jul 2018
People's Postcode Lottery

Quality Auditor

  • Gained profound company knowledge as a Customer Experience Agent before becoming a Quality Auditor
  • Worked independently and as part of a team to complete a monthly audit
  • Excellent attention to detail, sentence structure, spelling and grammar
  • Provided detailed e-mail and face-to-face feedback to promote improvement
  • Attended Feedback and Challenging Conversations training to develop excellent communication skills
  • Must be flexible to meet the demands of the department which included providing telephone support during busy periods
  • Responsible for organising my own time and following strict deadlines
  • Must be reliable and trustworthy with access to confidential information
  • Designed a monthly e-mail newsletter that highlights key achievements

Education

Sep 2015 - Jun 2017
Edinburgh College

HND Interactive Design

  • Developed my digital skills and completed briefs centred on UX/UI, web, infographic, print and mobile design
  • Became highly proficient in Adobe Creative Cloud, in particular Illustrator, InDesign and Photoshop
  • Completed independent study to learn HTML using Dreamweaver and Brackets
  • Developed problem solving skills through live client briefs
  • Submitted strong projects to national design competitions including YCN and D&AD
  • Feedback praised my attention to detail, ability to utilise sketchbooks and presentation skills
  • Developed time management and prioritising skills by working part-time and on multiple briefs simultaneously

Mar 2013 - Aug 2013
University of Applied Arts, Dusseldorf

Communication Design (Erasmus)

  • Completed a semester abroad to gain experience in a new culture and design discipline
  • Multiple collaborative projects working with a diverse group of nationalities to learn the importance of teamwork within a creative group
  • Adapted quickly to life in a new country and achieved level A2 in German alongside my studies
  • Gained and developed skills in Typography and Layout for web and print

Aug 2009 - Jun 2014
Gray's School of Art, Aberdeen

BA(Hons) Textile and Surface Design

  • Main projects included Knitwear and Print design for fashion and interiors
  • Visiting lecturers taught us valuable skills in drawing, sewing, embroidery and fabric manipulation
  • Maintained a blog to develop writing skills and gain experience working with CMS platforms such as Wordpress
  • Developed organisation skills by working on multiple projects with other design students with various skill-sets

Portfolio